Square Mile Coffee Roasters is a multi-award-winning coffee roasting company based in East London. We are focused on providing support to businesses that wish to serve the best coffee they can. We want to make London famous for good coffee. We source, buy, import, roast and deliver the best coffee we can get a hold of, and we never stop asking ourselves how we can make it even better.
We are looking for a Lead Engineer to coordinate day-to-day operations and provide excellent customer service to our wholesale customers. They will play a key role in supporting growth, development, and profitability within the engineering department while managing and mentoring our Technical Support Representative.
Role Responsibilities (include but are not limited to):
- Install machinery and ensure customers are satisfied and confident with their machinery
- Ensure all scheduled servicing is up to date by planning and completing preventative maintenance on espresso machines, grinders, and water filtration systems.
- Ensure all breakdowns and callouts are attended promptly.
- Keep regular customer contact, support and site visits to build customer relationships and ensure customer satisfaction.
- Record all site visits, customer interactions and engineering work via job sheets and through our CRM.
- Manage the Technical Support Representative and support their development
- Ensure monthly hardware and machinery stocktakes are accurate and complete.
- Ensure that ordering and stock reconciliation are accurate and up to date.
- Contribute to the engineering department’s strategies to drive growth and profitability while upholding the company’s highest standards of excellence.
- Collaborate with the wider Wholesale department to drive sales and nurture customer relationships.
- Collaborate with our Trainer to deliver technical training sessions to our wholesale customers.
- Maintain a safe and tidy engineering workshop
- Maintain our on-site machinery
- Keep up to date with the latest in coffee machinery and technology
- Ensure compliance with health and safety standards and procedures
Required Key Skills:
- Engineering experience relevant to the coffee industry and related machinery
- Excellent technical knowledge of coffee-related machinery
- Experience working as a barista or understanding how to dial in espresso and operate various coffee machines
- Confident in IT and computer knowledge
- Excellent customer service and communication
- Good teamwork and organisation
- A meticulous and detailed approach to all aspects of the role
- Ability to work under pressure and meet deadlines
- Good problem-solving skills and a creative approach to new ideas
- An understanding of the machine sales process, along with prior sales experience (Ideal)
- Proof of the right to work in the UK
- A full, clean driving licence
The successful candidate will get (including, but not limited to):
- Salary of £37, 000 - £40, 000 per annum DOE
- Ongoing coffee training and time to attend weekly team cuppings
- 28 paid holidays plus public/bank holidays
- Generous pension package
- Company discounts
- Access to our Employment Assistance Programme
- Enhanced maternity/paternity leave
- Working within a passionate team
- Lots of coffee to drink!
Other Information:
This position is mainly worked between Monday and Friday; evening and weekend work will occasionally be required.
To apply, please send a CV and short cover letter explaining why you would like this role and why you would be a great candidate for this role through this website by Monday 19th May 2025. Due to the number of applications, we can only respond to those going forward to interview.
