UK Customer Relations

UK Customer Relations

We are Kamba and we are growing! We are dedicated, curious, driven, and most importantly passionate about speciality coffee. Our mission is to bring traceable and sustainable speciality coffee to the UK and Europe.

We are seeking a customer-focused individual to join our team as a Customer Relations Specialist, based in our office in Kings Cross on a hybrid basis. In this role, you will play a vital part in driving sales, managing accounts, ensuring customer satisfaction, and maintaining long-term relationships with our valued clients.

Key responsibilities:

• Drive sales to quality-focused coffee roasting businesses by promoting specialty coffee offerings.

• Own and manage a portfolio of clients across various locations, establishing strong relationships and serving as their primary point of contact.

• Provide exceptional service to clients through various channels, including phone calls, emails, location visits, and networking events.

• Address and resolve customer grievances promptly and effectively, ensuring a high level of customer satisfaction.

• Collaborate with the Managing Director to develop and execute sales strategies that maximize sales and foster account growth.

• Stay up to date with industry trends, market developments, and competitor activities to identify new opportunities and maintain a competitive edge.

• Utilize time management and organizational skills to effectively prioritize tasks and meet sales targets.

• Utilize digital systems, including Microsoft Office 365 packages, CRM, and stock inventory systems, to manage customer accounts and track sales activities.

Skills required:

• A genuine passion for great coffee and a desire to contribute to the specialty coffee industry.

• Sales experience is desirable, but not necessary. An openness and motivation to learn and develop sales skills is essential.

• Strong time management skills, allowing you to prioritize tasks and meet deadlines effectively.

• Excellent organizational and interpersonal skills to build and maintain relationships with clients.

• A commitment to delivering excellent customer service and ensuring customer satisfaction.

• Proficiency in Microsoft Office 365 packages and a willingness to learn and adapt to digital systems, including CRM and stock inventory systems.

• Comfortable working in a growing business environment, where adaptability and flexibility are crucial.

Hiring Process

• Initial phone screening call (30 mins)

• Capabilities and culture interview onsite (1-1.5 hours)

HOW TO APPLY

• To apply for the position, please send your CV and short covering email to [email protected]. Your application should explain your motivation for the role and how your skills and experience fit the ‘about you’ section.

Diversity Statement Kamba Coffee is committed to making inclusivity, diversity, and equity part of everything we do, for our people to feel like they belong and are valued, respected, and supported to succeed. As we continue to grow, we value and recognise the importance of building a workforce as diverse and unique as the journeys we take to source exceptional coffee. We take great care to develop and nurture relationships with producers, scrutinise the supply chain, and seek innovative ways to craft incredible products with care–all made possible through the individuals who come together at Kamba. We are constantly reviewing and improving how and what we do, starting from within: • better representation across our teams • support flexible working continuously working towards removing barriers and bias • building inclusive teams who represent people from all groups in society • building a workplace environment where people are encouraged to speak out against discrimination and unfair treatment in any form • supporting all our people to bring their whole and best selves to work.

Salary and Benefits Salary Up to £40,000 FTE per annum

Holidays 25 days holiday, excluding bank holidays

Pension Employer (5%) and Employee (3%) pension contribution – employees can increase their contribution.

Continued Professional Development We invest in all our employees by supporting personal development and encouraging you to broaden your experience and learning potential.

SCA Training Everyone who works for Kamba can take on the SCA training programme.