Trainer and Account Manager - London

at Origin Coffee

Date Posted:
24 May
London, GB
Job Type:
28000.0 - 32000.0
Salary Type:

We’ve come a long way since 2004—and we’re just getting started.

As one of the longest-standing independent coffee roasters on UK shores, the love of coffee fuels everything we do. We work on challenging the expected, crafting tangible experiences and products that are impactful and progressive. We work hard and with integrity to shape and share exceptional coffee fairly with all. As a B Corp-accredited coffee roaster, we’re not here to jump on bandwagons. No greenwashing. No jargon: an inclusive, global community, listening and speaking up for the future we believe in.

We build, nurture, and champion relationships at the source, celebrating farmers, cooperatives, and producers. We support direct trade, traceability, and quality. From crop to cup, every step of our journey is considered; we’re proud to be held accountable, always striving for better ways to do business, placing people and the planet before profit.

Dedicated, curious, driven, and open-minded, we’re not afraid to push boundaries and shape positive change. With a growing team of award-winning coffee professionals, a world-class coffee programme, six coffee shops, and an ever-evolving product range, we continue to work hard to create inclusive spaces within Origin and everywhere we go, where conversations can grow. We move fast yet stay grounded, cutting paths through the noise, and have a lot of fun along the way. We’re here for ideas, rolling-up our sleeves, and sharing new perspectives. Opportunities are on the table—yours to shape, with full support.

Join us in pursuit of coffee excellence.

In this customer-focused and training-driven role, your main responsibilities will revolve around account management, customer retention, and providing exceptional service.

Key responsibilities of the role are:

  • You will own and manage multiple accounts of varying sizes and locations. This includes maintaining and nurturing client relationships through regular communication and CRM-led activities.
  • Working closely with the wholesale team, you will contribute to achieving quarterly sales targets and top-line commercial objectives. This involves leveraging your strong coffee knowledge to deliver exceptional training standards to customers of all sizes.
  • You will provide exceptional service through various channels, including phone calls, emails, location visits, networking events, and other Origin-led opportunities. Additionally, you will manage and resolve customer grievances promptly and effectively.
  • This role demands a hybrid working approach, including frequent travel and attending multiple customers within specific timeframes across London. You will be adaptable to accommodate last-minute changes and effectively prioritise customer needs.
  • You will continuously educate customers at various levels of their specialty coffee journey. Regular liaison with cross-departments, including customer service, technical, and wholesale teams, ensures ongoing support for your accounts.
  • You will analyse your own performance and, with the support of your line manager, develop sales strategies to maximise sales and account growth.
  • You will have and continue to develop a comprehensive understanding of the UK coffee market, including partners, external stakeholders, competitors, and industry trends. You will also actively seek new relationships, identify cross-selling opportunities, and maximise the potential for growth and development.
  • As an Origin Ambassador, you will embody the company’s shared core values and behaviours, representing the brand with integrity and professionalism.

This role requires a customer-centric approach, strong relationship management skills, a deep understanding of specialty coffee, and the ability to work autonomously while achieving sales targets and ensuring customer satisfaction.

About you

To be successful in this role, these are the things that matter the most:

  • You will have demonstrable experience in the specialty coffee sector with a deep understanding of the industry, its trends, and best practices. Your natural talent for creating connections within the industry will help you build strong relationships with clients and stakeholders.
  • You possess strong commercial awareness and the ability to understand client needs and priorities. This includes the capacity to balance business objectives and client requirements while maintaining a focus on quality. Your ability to identify growth opportunities and prioritise effectively will contribute to the success of your accounts and the growth of Origin’s wholesale activity.
  • As a key customer-facing representative of Origin, you must have exceptional interpersonal skills and the ability to lead conversations and coordinate efforts across various departments. Building solid relationships with cross-department stakeholders is important for collaboration, achieving shared goals and best practices in communication. Your ability to influence and inspire others, based on a foundation of trust and confidence in Origin’s capabilities, is crucial.

These qualities and your demonstrated experience and skills will enable you to manage accounts effectively, identify opportunities, and provide exceptional service to clients in the specialty coffee industry.

Skills and experience:

To be successful in this role, the following qualifications and experience are important:

  • You should have a hospitality or business sector degree or equivalent relevant experience. This educational background or experience will provide you with a solid foundation in the industry and a deep understanding of its dynamics.
  • Demonstrable sales experience within the hospitality industry, preferably with a reputable business, is essential. This experience will showcase your ability to drive sales, meet targets, and effectively communicate with clients to understand their needs and provide suitable solutions.
  • You should have a track record of delivering against key performance indicators (KPIs) and targets in your previous roles. This demonstrates your ability to set goals, plan strategies, and execute plans to achieve desired outcomes.
  • Demonstrated experience in self-led initiatives and the ability to manage and prioritise your own workload effectively are important. This highlights your organisational skills, proactive nature, and ability to work independently to meet deadlines and achieve objectives.
  • Effective communication is crucial in this role, both in written and verbal forms. You should be comfortable communicating in various situations, such as in person, over the phone, via email, and during events. Additionally, experience in presenting to audiences or similar social events will be advantageous. Ideally, you love a bit of limelight!
  • You should have experience working both independently and as part of a team. The ability to align with core values and work towards business objectives collaboratively is essential for seamless teamwork and achieving shared goals.
  • Experience working for a B-Corp accredited organisation or similar working space, focusing on addressing the climate crisis and driving positive change, is beneficial. This aligns with Origin’s values and commitment to sustainability.
  • Good working knowledge of Microsoft Office 365 (MO365) packages and other digital systems, including CRM and stock inventory systems, is important for efficient operations and data management.
  • Possessing a full UK clean driving license is preferable, as this role may require travel to various locations for client visits and other business-related purposes.

These qualifications and experiences will contribute to your success in managing accounts, achieving sales targets, and effectively communicating with clients in the specialty coffee industry.


To apply for the position, please apply via Origin Coffee Careers.. Your application should explain your motivation for the role and how your skills and experience fit the ‘about you’ section. Do mention where you first saw the position advertised and your reason for applying. Early application is encouraged as we may close applications early if suitable candidates are identified.

Hiring Process

Initial phone screening call (30 mins) Capabilities and culture-t interview onsite or remote depending on location and availability (1-1.5 hours)


If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best, please let us know so we can talk about how we can best support you and make any adjustments that may be needed.