Tech Support Administrator

at Climpson & Sons

Date Posted:
19 May
London, GB
Job Type:
25000.0 - 26000.0
Salary Type:

Are you a barista looking to take the next step in your career? Do you have an interest in tech or maintenance? Do you have a keen eye for detail and strong organisational skills?

At Climpsons, part of our offering for our wholesale customers is to support and assist with maintenance and technical advice on equipment, as well as onboarding new customers who may want new or upgraded equipment (This may be coffee machines, grinders, water filters or filter coffee machines). We have an exciting opportunity for the right person to join our team, working alongside the technical maintenance and logistics teams. You will play a key role in assisting the teams in facilitating technical support and administration so a solid understanding of coffee machines and grinders would be advantageous, but not essential.

This role requires strong coordination skills as you will be overseeing stock on site, as well as equipment coming in and out for repair or for instals. This will require sound administrative skills, to ensure our spreadsheets and CRM are up to date and billing and invoicing is accounted for.

Part of this role you will be required to visit customers to support in emergency call outs or to assist in troubleshooting. Or perhaps when a customer has a new piece of equipment to install you will be there to assist them in dialling in.

This role will work across 4 weekdays and a Saturday, so you will be the person answering any calls that may come in over the phone for technical situations.

We are looking to develop this position so if you have initiative, a willingness to see things through to completion and are keen to learn, then please apply! We will provide extensive training on basic maintenance and our technical process.

This role has scope to progress into tech or logistics at a busy coffee roastery.

Key responsibilities:

Providing key support to the Tech and Logistics Team

Manage spare parts selection

Support the teams to assist in invoicing customers

Learn dispatch process for weekend support and spare parts dispatch

Preparation of loan machines from the Roastery

Maintaining asset labelling and fleet locations of temporary loan equipment

Assist in instals including calibrating

CRM administration

Assist with customer facing phone reception, incoming enquiries and trouble shooting

To assist with monthly stocktakes.

To be accountable in supporting the upkeep of the assets list, sign in and out process.

To be the point of contact to manage all internal equipment logged and serviced as required.

To assist the finance team with the supplier payment runs.

Monitor stock levels and place orders as needed.

Driving a van on some occasions

Support with pickups and drop offs with equipment

Key Requirements:

Barista experience essential

Full clean driving licence and ability to drive is advantageous, but not essential

Technical espresso machine equipment knowledge is not a requirement but an interest is essential. Training provided.

Good customer service skills

Spreadsheet management

Scope to progress in the technical service lane

Proven work experience in the specialty coffee industry and administration is preferable. Hands-on experience with CRM software and MS Office (MS Excel in particular).

Exceptional written and verbal English.

Excellent organisational and multitasking skills.

A team player with a high level of dedication and strong customer service.

Ability to work under strict deadlines.

Available to work Saturdays

Working locations: 30% field work, 70% roastery (tech department) /HQ

Company phone and laptop provided

Oyster card provided for off site visits

Company benefits include: a LOT of coffee, team incentives and activities, perks, occasional travel, flexibility, holiday plus bank holidays, access to company pension scheme.

Climpson & Sons is committed to equal treatment for all. We want to create a culture and environment where every individual is treated equitably and with respect and our aim is to ensure fair and equal treatment for all.