Installations & Quality Manager

at amamus Ltd

Date Posted:
18 Nov
Chilton Candover, GB
Job Type:
26000.0 - 30000.0
Salary Type:

A hybrid, remote working position, based predominately in London and the South East, we are looking for a highly organised Equipment Installations and Quality Manager.

You will be experienced in delivering excellent levels of customer service, with the ability to effectively manage your own workload and deliver for our clients. You will need to be a technically minded person, who enjoys problem solving and not mind getting your hands dirty.

We are looking for someone with experience within the specialty coffee industry, who is looking for a new opportunity to work with some of the UK’s most exciting businesses, based in some of most desirable workspaces in the UK. And what’s even better? This is Monday to Friday position.

You will be responsible for all aspects of specialist equipment installation. From procurement through to Client Services handover and to own and to deliver scheduled and unscheduled machine maintenance, to ensure clients enjoy reliable and trouble-free service and delicious tasting coffee.

Key Responsibilities:

  • Management of all our equipment suppliers to include costs, stock availability and lead-times and agreements
  • To build and maintain strong relationships with clients or their nominated partners during the onboarding process
  • To prepare accurate documentation and liaise consistently and in a timely manner throughout the entire process, from client introduction, to installation, to final handover to the Client Services team
  • Attend all installations - either providing installation services, or managing our supplier installation teams for quality control
  • Effective and full handover to Client Services to ensure the client experience is outstanding during the onboarding process
  • To set-up clients’ scheduled maintenance plans and ensure accurate data is recorded onto our CRM system and clients are fully briefed of upcoming appointments
  • To deliver scheduled maintenance requirements for existing clients’ equipment, including maintenance water filter changes, descales as well as active management of manufacturer maintenance guidelines where we are using their own engineering /or servicing resources
  • To be the main point of contact for all service-related queries and arrange appropriate delivery of required services, ensuring client is fully satisfied and all invoicing terms are agreed and delivered
  • To deliver excellent customer service for our clients to ensure all coffee quality enquiries are dealt with efficiently and promptly.

A little about you:

To be successful in this role you don’t necessarily need technical experience, but will need:

  • A love of coffee including a good understanding of the principles of coffee extraction and a basic level of sensory awareness
  • An ability to remain calm under pressure whilst dealing with a range of demands of the job
  • To be a good communicator who builds relationships at all levels, with excellence listening and writing skills and delightful phone manner
  • Proven experience of developing and managing customer, supplier and internal relationships with natural charm
  • Previous experience in a customer service / facing role
  • To be proficient in using computers and a range of databases and web applications, such as CRM, and stock systems

Essential skills:

  • Highly organised, with a natural flair for problem solving
  • Aligned with our company values and to be an ambassador for amamus
  • A natural resilience and passionate about exceptional quality service
  • Hold a full drivers’ license and daily access to own vehicle with insurance for company use as travel will be a significant part of the role.

About amamus

amamus is an exciting and disruptive company that was founded on the basis that we could not just be ‘another coffee company’ but instead seize the immense opportunity to be a force for positive change within the coffee sector.

Our intention is that everyone involved in the production, supply and the serving of our coffee should have a fulfilling experience that enables them to flourish.

We work predominately within the corporate sector, where we felt we could have a positive impact, both for our clients and also within the specialty coffee market in the UK. We combine our passion and love for coffee with our experience and knowledge of the specialist brands in machine equipment to find beautiful solutions for their workspace coffee offering.

Through bringing specialty coffees to the corporate sector we are able to enhance our clients’ purchasing behaviours to help them meet their corporate social responsibilities, whilst adding value internally with their teams and externally with visitors and clients.

In 2020 we were one of the first coffee companies in the UK to become B Corp certified and this has created the framework that we aspire to everyday to ensure we balance purpose with profit. We embrace progressive working methods and ideas to create a positive outcomes for our team, our customers and our environment.

We source beautiful, specialty grade coffees through a small network of incredible import partners who share our passion for quality, transparency, provenance and traceability. We then roast and dispatch from our HQ in the stunning Hampshire countryside.

Fuelled by our clients’ trust, we are growing at a tremendous rate which means we are now in the fortunate position to be able to recruit new members to our team that will allow us to meet our ambitious growth objectives.