French Speaking Customer Support Specialist

at REKKI

Date Posted:
28 Nov
Location:
London, GB
Position:
Other
Job Type:
Full-time
Salary:
Competitive
Salary Type:
Monthly

Who is REKKI?

REKKI is an app designed by chefs for chefs to make ordering between restaurants and suppliers easier, more efficient and more accountable. We see it as our duty to reimagine the supply chain for the food industry. We believe independent restaurants are fundamental to society - they provide a space to connect and actually talk to each other - and we work to make them sustainable businesses.

We are obsessed with the people who work to feed us. As a team, we spend a lot of time with people in the food industry, eating their food and listening to their stories. We love the grit and determination, the sweat, the wild stories, and the banter they have to share. These people work tirelessly so that others can indulge in experiences and expand their horizons. We build REKKI for them.

We have proven international success in 6 countries, and that was just the start: We are now ramping up for international expansion.

What will you be doing?

As a customer support specialist at REKKI you’ll be a pivotal member of the Customer Success team providing amazing day to day support to all users of REKKI. With a natural desire to solve problems and a passion for providing amazing customer service after interacting with you our users will feel nothing less than delight!

You will be tasked with:

  • Providing first line support to all REKKI users through Freshdesk

  • Troubleshooting and where necessary escalating user issues

  • Creating reusable responses for common queries

  • Sharing user feedback with the Product Team and the wider business to reduce user issues and educate

  • Working closely with the Operations and Sales teams to ensure the best customer journey for users

  • Thoroughly investigating any occurrence of missed deliveries by restaurant suppliers

You’ll work within a growing team to create the best practices for Customer Support at REKKI, while also coming up with ideas on how we can constantly improve and keep the user at the centre of everything we do.

What you’ll need:

To succeed in this role, we are looking for candidates who:

  • Flexible. You must be able to work shifts and occasional weekends.

  • Exude passion. You are infatuated with the restaurant industry and obsessed with improving the lives of the people that work in it.

  • Crave a challenge. You like pushing boundaries and going the extra mile. You are ambitious and highly motivated, keen to make a big impact in a fast growing startup.

  • Highly confident. You are comfortable networking with different types of people and finding ways to collaborate with them to help launch and grow REKKI.

  • Consistently take initiative. You are confident in working with limited resources under tight deadlines, and not afraid of going into the field on the ground level. Constantly changing environments do not phase you.

  • Problem Solver. You love putting out fires and resolving problems. Your organisation and attention to detail means you leave no stone unturned whilst finding the best possible solution to a users issue.

  • Experienced. You have 1+ years of experience supporting customers both online and over the phone.

As this is a bilingual role you must be fluent in English AND French.

What we offer you:

  • Opportunity to revolutionize the supplier buyer relationship in the hospitality industry.

  • A position that offers a variety of career and resume building experiences.

  • Exposure to a team of smart, passionate people at one of the most exciting and best-funded early stage global startups

If you think this sounds like something you’d enjoy and excel at, we would love to hear from you! Please send your CV to talent@rekki.com