at %Arabica
Experiences Store Manager & Supervisors - Speciality Coffee
With over 125 stores across the globe, in over 18 countries, % ΔRΔBICΔ is a pioneering speciality coffee brand from Japan known and loved by coffee enthusiasts worldwide.
With stores in Covent Garden, Broadway Market, South Molton Street and Spitalfields Market by March 2023) we are looking for enthusiastic and experienced Store Manager and Supervisors to join our growing London team.
The ideal candidates should be passionate and ambitious individuals with extensive speciality coffee and management experience who is able to oversee the day-to-day operations of the store, and able to foster strong relationships between team members.
Successful candidates will be self-motivated, enthusiastic, and committed to providing an excellent level of customer service with attention to detail. Previous experience working with coffee is essential, while experience managing a similar operation is preferable.
DUTIES AND RESPONSIBILITIES (for both roles):
To lead the standard of coffee quality
Provide a fast, friendly, and efficient level of customer service. Ensure that customers are given an efficient and enjoyable customer experience and that their service and value expectations are consistently exceeded
Create a positive and dynamic working environment
Plan and implement an efficient work schedule for the store in order to ensure job rotation and flexibility of all staff while maximising their productivity, and keeping in line with staff budgets.
To adhere to specifications, standards, and procedures while at work and to ensure that staff comply with Company Policy & Procedures / Employee handbook.
Manage ordering with suppliers on a daily/weekly basis and be responsible for the control of waste
ADDITIONAL DUTIES AND RESPONSIBILITIES (for Store Manager role)
Hold team meetings on a regular basis to communicate targets, standards required and other brand and company information.
Responsible for onboarding employees, providing ongoing staff training, assigning tasks, and continuously motivate and develop the skills of the team.
Supporting HR Department in any HR related issues
Responsible for maintaining and reporting inventory
Weekly and monthly reporting on revenues, sales and costs
Assist in ensuring that the location achieves, as a minimum, the financial targets agreed with the Senior Management in line with the budget.
SKILLS AND PRE-REQUISITES (for both roles):
Valid right to work in the UK is essential
2 years’ experience in a management / supervisory role in an F&B environment
Possess excellent management and communication skills
Ability to work around peak hours, weekends, early morning and holidays
Flexible with the ability to work on own initiative as well as working as part of the team
