As our special business continues to grow our team needs to grow too. As well as our love for coffee, our team runs on our drive to impact and improve our community through quality service, products and culture. We are always looking out for the right people to help us achieve these goals.
Coffee on the Crescent is looking for an experienced manager that can maintain the spirit and ethos of our special shop whilst maintaining its business’ profitability and success. You will of course have excellent customer service skills, and a love for coffee. (We can teach you how to make speciality grade coffee in house)
Organisation and problem solving are the key to running this independent business. You will take full autonomy for the day to day running of the shop itself. You will have an ability to remain calm under pressure, make rational decisions and resolve staff, customer and supplier or any other issues quickly and efficiently.
Staff management including payroll, rotas etc. Recruitment, induction and retention - actively finding the best staff, motivating and developing those staff and retaining them. Able to take steps to improve negative behaviours from staff when necessary. Generates energy, initiative and flexibility between team members. Keeps all HR documentation up to date and makes improvement to training documents when necessary. Planning
Understands business numbers (P&L/budgeting), and is able to communicate effectively with accountant and owner. Can prioritise tasks and has great time management and ensures all staff hours are utilised effectively Maintaining compliance on hygiene standards and certification Sales development planning to include new customers, increased spend and repeat custom - Identifying key dates in the shops calendars in order to maximise sales. Proactively plans and ensures maintenance of the shop - layout, upkeep of equipment, Manages online presence on social media, including reviews on trip advisor and Google Profitability
Proactively incorporates, improves, innovates and develops systems in order to increase efficiency, profitability and customer service
Forward thinking based on short, medium and long term criteria and overall strategy to develop new income streams
Source new products in line with business needs and profitability.
Consistently uses initiative and that of the team to improve all aspects of the business.
Understands and manages risk for the cost, opportunity cost, and time spent before implementing change.
Able to ensure correct stock level at all times, taking into account the seasonal nature of the business Keeps all accounting documents up to date and organised
Must drive. 40 hours a week
25,000 Salary. (negotiable- if your experience and expertise demands it)
£30 a month wellness budget towards your physical well being
Subscription to Headspace app for your mental well being.
Part of the Coffee On The Crescent Healthcare plan.
A lot of coffee.
To apply send your CV and covering letter to [email protected]
Applications close 31 Aug 2022