Cafe Supervisor

at Rye Lane Cornerhouse

Date Posted:
08 Jul
Location:
London, GB
Position:
Barista
Job Type:
Full-time
Salary:
13.0 - 14.0
Salary Type:
Hourly

CORNERHOUSE

Supervisor JD

Summary £13-14PH, up to 40hrs per week across weekdays and weekends Newly created role for a small, ambitious café & food-hall, located front and centre in the ground floor of our mixed use hospitality and workspace building in Peckham. The role will be hands-on, running and operating the café & food hall on a day-to-day basis and overseeing the entrance to the whole building to create an excellent, well established neighbourhood destination. You will have the support of the on-site Venue Manager, Café Manager, and wider management team as well as a small café and floor team. With expert training offered from our bean supplier (Wogan) this is a great opportunity for someone who has been a successful supervisor or head barista, and is a chance to come in at the beginning to help create and shape the new operation as a collaborative, progressive venue which is full of life and open to all. We’re looking for an organised, engaging, highly diligent person who fully understands our customers. Applicants should have spent at least 1 years in specialty coffee, with 2 years in the hospitality industry including at least 1 year of supervisor-level experience.

Company Description Rye Lane Cornerhouse is home to a huge number of independently operated small businesses in the centre of Peckham. We run a shared workspace (via our sister company Market Peckham) as well as the café and food hall, alongside acting as landlord and building manager to a music venue, gym, rooftop bar and restaurant. We’re a multifaceted, independent business focussing on offering an evolving, high-quality platform for a diverse group of small businesses and operators, which translates into an energetic and varied local destination for our customers. As we evolve and grow our popularity and operations within our new venue which opened in May, we’re looking for professional and engaged Café & Foodhall Supervisors who can embed themselves in the life of our building, and work in a structured and creative way to maximise our collective offer, customer service, local appeal, and footfall.

Key Tasks: Responsibility for the day to day running and operation of the café set within our ground floor food hall, supported by the Venue Manager and wider management team, as well as assisting in the oversight and operation of the food hall.

Responsibilities include;

  1. Operational responsibility – helping to run day to day operations of food hall and café, preparing drinks, assisting in managing a team to embed a motivated and enjoyable culture, implementing SOPs to ensure highly consistent, excellent standards, as well as monitoring inventory and supplies (all supported by the Café & Venue Manager), to ensure the ground floor is always operating smoothly.
  2. Customer experience – providing an exceptional, welcoming, and memorable experience for every single customer, ensuring the space always looks beautiful, proactively engaging with customers and community to gather feedback and address concerns, and helping to implement initiatives to enhance customer loyalty and satisfaction.
  3. Financial awareness – adhering to budgets, exceeding sales targets, and generating sustainable, healthy margins for the café, as well as feeding into strategic decision making to improve customer experience and business performance.
  4. Quality control – ensure the consistent delivery of a high-quality drinks and snacks menu from the café, as well as implementing and enforcing compliance, health and safety and general upkeep standards. Required Skills; Barista and café operations • Latte art • Specific coffee and roasting knowledge • Dialling in • Espresso pulling • Experience with various coffee machines, and cleaning processes • Understanding of café and general hospitality operations. • Knowledge of current trends and innovations in the UK hospitality industry. Leadership & Team Management • Self-starting and highly motivated • Proven ability to oversee, motivate, and encourage a diverse team. • Excellent communication and interpersonal skills to build positive relationships with team members, collaborators, and customers. • Ability to help promote a positive and supportive work environment for maximum productivity. • Supervision of the team and Venue deputising when the venue manager, and café manager are off. Customer Service & Operations • Good knowledge of UK food hygiene and safety regulations. • Ability to handle customer complaints and resolve issues in a professional and timely manner, with the support of managers wherever needed. • Exceptional customer service skills with a focus on exceeding guest expectations, and setting a friendly, welcoming atmosphere for all. • Detail-focussed, with a proven track record in maintaining high standards of service, cleanliness, and presentation throughout venues. Problem-Solving & Decision-Making • Ability to make sound decisions under pressure and in fast-paced environments. • A proactive approach to anticipating and mitigating potential risks and challenges. • Excellent organisational and planning skills to ensure smooth daily operations and event execution. Additional Skills • Proficiency in relevant POS systems. • Excellent written and verbal communication skills. • Organised, reliable and responsible. • Ability to work independently and as part of a team. • Commitment to continuous learning and development within the hospitality industry.

If you’re interested, we’d love to hear from you!