1 REVENUE MANAGEMENT ● Ensure that all transactions - including sales, discounts, voids and stock transfers - are correctly recorded. ● Minimise fraud by putting in place systems with the Director of Finance and Operations. ● Maximise transaction numbers and values, wherever possible, to grow café sales. ● Develop/create processes with the finance team to ensure the accounts are accurate. ● Develop and manage process to deliver a catering offer including menu development (with the Head Chef)
2 COST MANAGEMENT With the Head Chef, manage all purchasing and ordering to maximise value for money and minimise waste, stock loss and expiry. ● Record all relevant transactions in the appropriate software, where applicable making and recording stock takes.
3 STAFF MANAGEMENT & TRAINING ● Day to day management and training of staff and volunteers, to ensure a high quality of customer service, efficient preparation of food and drink, and a safe and clean working environment. ● Leading team feedback sessions for potential ways to operate the café more efficiently and to grow sales or increase community engagement with the WLR and with Pembroke House. ● Create a comprehensive cafe manual that can be used by all staff when working in the cafe and includes all systems, processes and FAQs for the space.
4 FOOD SAFETY AND HEALTH AND SAFETY ● Ensure that at all times the cafe is compliant with all applicable foodservice and workplace regulation, including allergen information and the charity’s Health and Safety policies. ● Develop processes to ensure Health and Safety Legislation is adhered to and reduce risk. ● Work with Community Activities Project Officer to develop a system for managing food safety for the Community Fridge. ● Manage the food safety of the Community Fridge.
5 FOOD AND DRINK SERVICE ● Lead the café team to prepare and serve food and drinks items correctly, efficiently, safely and as per the product instructions – including barista coffee
6 ENGAGEMENT ● Interact with customers, creating a welcoming environment and encouraging repeat custom. ● Promote other activities by the charity to customers and gain insight and feedback as to community needs, assets and opportunities.
7 OTHER ● A commitment to the Equal Opportunities Policy of Pembroke House. ● Contribute to our organisation as a whole by taking part actively in discussions and learning days.
8 OCCASIONAL DUTIES ● Complete other tasks commensurate with the level of the role
To apply please visit our website www.pembrokehouse.org.uk/jobs
Suitable candidates will be interviewed straight away