We’re looking for an experienced Barista to join our London Retail Store team. Reporting to: Store Manager £15 per hour + monthly bonus up to 10% Full-time and part-time roles available. Weekend and evening availability essential.
What you’ll be doing; - Ensure high levels of customer satisfaction with a disciplined approach to thoughtful, personal and effective service. - Making sure every cup of coffee is served with 100% perfection in milk texture, temperature and latte art presentation standards. - Follow and achieve store sales goals on a monthly, quarterly and yearly basis. - Nurture and develop VIC relationships, and conduct elevated, personal shopping appointments. - Support on the delivery and execution of store events, from 1-1 appointments to large-scale community events. - Play an active part in elevating both our front and back of house spaces through relentless attention-to-detail, process compliance, and proactively finding opportunities to improve. - Use of store systems, including point of sale and stockroom management.
Who You Are; - You are experienced in a customer-facing environment, and thrive on working as a team to create a memorable experience for everybody in your space. You know that this is a mindful pursuit, take pride in your space and seek every opportunity to make people feel at home and looked after. - You possess specialty coffee experience, including dialling-in, espresso taste profiles and knowledge of the coffee flavour wheel. Advanced user experience of ModBar, La Marzocco espresso machines, or similar. - You want to see your team win, and understand how to support and work with the people around you to enable everyone to perform at a high level. - You have an eye for quality, you sweat the small stuff because you know the details matter, always. - You don’t believe in the status-quo, and common logic doesn’t apply. You’re always searching for new and creative ways to drive your business forward and stay ahead of the pack. - You own your results and take responsibility for your actions. You are decisive, capitalise on success, fail fast, and always learning. - You believe that success is a byproduct of consistent, hard work. You show up with discipline and hold an unwavering standard for yourself and others. - You are mindful of your impact, through your words, actions and plans, for the betterment of yourself, your team, and the planet.
Benefits (Retail) • 33 x days holiday per year
• Employee discount
• Seasonal uniform allowance + annual personal clothing allowance
• Pension & life assurance
Location London Store – 135 Wardour Street, London W1F 0UT
