Wholesale Account Manager

at Redemption Roasters

Date Posted:
19 Jun
London, GB
Job Type:
Dependent on Experience, Competitive
Salary Type:

Redemption Roasters is a speciality coffee company with a difference. We are the world’s first prison-based coffee Company. At our roastery in HMP The Mount, and at nine behind-bars coffee academies, we train offenders in specialty coffee skills with the aim of reducing reoffending in the UK. We roast for over 150 wholesale clients.

Our brand new roastery is:

  • housed in an enormous 500 sq/m industrial unit

  • equipped with a Loring S70 and top-class associated kit

  • collaborating with a forward-thinking education department at the prison committed to outcomes for offenders

At this very exciting time for the company, we are recruiting a new wholesale account manager to continue the growth of this area of our business.

The ideal candidate will demonstrate:

  • Knowledge of, and passion for, specialty coffee and the industry

  • Excellent sales, interpersonal, presentation and negotiation skills

  • A ‘can do’ attitude and problem solving skills

  • Commercial acumen

  • A results-based approach

  • Enthusiasm for, and understanding of, our corporate social impact objectives

  • A clean UK driving license (desirable)

Job description:

  • Overall responsibility for managed wholesale client accounts (orders, training, engineering, general inquiries etc.)

  • Provide a first port of call for managed accounts, delivering exceptional customer service and resolving issues promptly and effectively

  • Provide clients with up to date knowledge, training and information on products and services

  • Invoicing managed accounts promptly and accurately

  • Communication with the roastery team and relaying client feedback on coffee quality and range

  • Documenting in line with correct protocol

  • Acting as a Redemption brand ambassador

  • Coordinate and represent the company at trade events

Please send a brief cover letter and CV to jobs@redemptionroasters.com or apply through the coffee jobs board