Lead Engineer/Technician

at Square Mile Coffee Roasters

Date Posted:
03 Apr
Location:
London, GB
Position:
Technician
Job Type:
Full-time
Salary:
38000.0 - 42000.0
Salary Type:
Annual

Square Mile Coffee Roasters is a multi-award-winning coffee roasting company. Offering a dedicated wholesale service, we supply coffee to like-minded, quality-focused cafes and businesses worldwide. On a mission to share and foster a global coffee culture, we ship beans to homes around the world through our webshop and subscription service.

We are seeking a Lead Engineer who will be responsible for the day-to-day coordination of the engineering department and for providing excellent customer service to our wholesale customers.

Role Responsibilities (include but are not limited to):

  • Leading the Engineering department to maintain the company’s standards and provide ongoing support and training
  • Be proactive in regular customer contact, support and site visits to build customer relationships and ensure customer satisfaction
  • Record all site visits, customer interactions and engineering work via CRM
  • Recommend and fulfil orders for machinery, including espresso machines, grinders, water filtration, brewers and other ancillary equipment
  • Perform machinery installations and ensure customers are satisfied and confident with their equipment
  • Schedule and carry out preventative maintenance on espresso machines, grinders and water filtration systems
  • Promptly attend breakdowns and repair callouts
  • Complete control of parts, tools and machinery stock, including stocktake, ordering and maintaining par levels.
  • Collaborate with the Trainer to deliver technical training sessions to our wholesale customer base
  • Maintain a safe and tidy engineering workshop
  • Maintain our on-site machinery
  • Keep up to date with the latest in coffee machinery and technology

Key Skills:

  • Engineering experience relevant to the coffee industry and related machinery
  • Excellent technical knowledge of coffee-related machinery
  • Experience working as a barista or understand how to dial in espresso and operate various coffee machines
  • PSSR Accreditation (Ideal)
  • Confident IT and computer knowledge
  • Excellent customer service and communication
  • Good teamwork and organisation
  • A meticulous and detailed approach to all aspects of the role
  • Ability to work under pressure and meet deadlines
  • Good problem-solving skills and a creative approach to new ideas
  • Proof of the right to work in the UK
  • A full, clean driving licence

Other Information:

This position is mainly worked between Monday and Friday; evening and weekend work will occasionally be required.

Benefits

  • Competitive salary
  • 28 paid holidays plus public/bank holiday
  • Generous pension
  • Working within a passionate team
  • Ongoing coffee training
  • Lots of free coffee to drink!

To Apply

To apply, please upload CV and a short cover letter explaining what makes you the ideal candidate for this role, and why you would like to work with us by Friday 19th April 2024.

Although we would like to acknowledge all the CVs we receive, we can only respond to those who qualify for an interview. We look forward to hearing from you and wish you the best of luck.