Every cup of our speciality coffee helps build new skills and reduce prisoner reoffending.
At our roastery in HMP The Mount, we train offenders in coffee industry skills with the aim of reducing reoffending in the UK. We also run barista training academies across 9 different prisons within the UK.
Upon release, we help our graduates to find work, either in our own coffee shops, or within our network.
From bean to cup we are committed to being socially responsible. We build long-term relationships with producers whose quality, provenance, sustainability and ethics match our values. The result is a finely crafted cup of coffee which raises the bar for everyone.
We roast for over 150 wholesale clients and operate seven coffee shops in Central London.
We are looking for an experienced operator to join our team as Head of Retail, reporting directly to the Directors.
This role involves:
Overall responsibility for the company’s retail business channel and managing the entire retail team
Maximising the potential of all retail locations and minimising costs
Managing new shop openings
Costing and pricing of all products and ensuring gross margins are maintained
Ensuring retail KPIs are met and budgets are kept to
Overall responsibility for shop staffing and rota
Accountability for quality, speed and consistency of coffee and food offer across all sites
Oversee retail staff HR and ensure appropriate documentation of employment
Overall accountability for compliance
Review store-level business reports and weekly meeting with Directors
Team motivation and discipline
Creating overall excellent shop ambience
This role requires:
The ideal candidate will demonstrate:
A developed understanding of specialty coffee and food
Knowledge of, and ability to inspire, impeccable customer service
The ability to manage at a high level and motivate and coach the Retail team
Strong team building and the ability to forge successful relationships with team members at all levels
Excellent written and oral communication skills
A proven track record of getting results
An eye for detail and rigorous standards
The right mix of firmness, approachability, candour and sensitivity
An analytical and numbers-driven approach with a real appreciation for the bottom line
Enthusiasm to further the company’s social impact outcomes
HOW TO APPLY
To apply, please fill in our APPLICATION FORM at the following link: https://form.jotform.com/203513136942349
Any applications sent via the Coffee Jobs website will be automatically declined and not considered.
Due to the volume of applications we typically receive, we are unable to respond to candidates who are unsuccessful at the initial application stage.
Redemption Roasters is an international and multicultural business with customers, suppliers, and employees from across the globe. Fostering diversity in the workplace is both right and good for business. Gender, belief, ethnicity, origins, disability, sexual orientation, marital status, age or history of incarceration doesn’t matter. If you perform, you’ll fit in, whoever you are. We welcome applications from people with backgrounds traditionally underrepresented in the speciality coffee industry.