Head of Retail (Coffee Shops)

at Redemption Roasters

Date Posted:
02 Jan
London, GB
Job Type:
Dependent on Experience
Salary Type:


Every cup of our speciality coffee helps build new skills and reduce prisoner reoffending.

At our roastery in HMP The Mount, we train offenders in coffee industry skills with the aim of reducing reoffending in the UK. We also run barista training academies across 9 different prisons within the UK.

Upon release, we help our graduates to find work, either in our own coffee shops, or within our network.

From bean to cup we are committed to being socially responsible. We build long-term relationships with producers whose quality, provenance, sustainability and ethics match our values. The result is a finely crafted cup of coffee which raises the bar for everyone.

We roast for over 150 wholesale clients and operate seven coffee shops in Central London.


We are looking for an experienced operator to join our team as Head of Retail, reporting directly to the Directors.

This role involves:

  • Overall responsibility for the company’s retail business channel and managing the entire retail team

  • Maximising the potential of all retail locations and minimising costs

  • Managing new shop openings

  • Costing and pricing of all products and ensuring gross margins are maintained

  • Ensuring retail KPIs are met and budgets are kept to

  • Overall responsibility for shop staffing and rota

  • Accountability for quality, speed and consistency of coffee and food offer across all sites

  • Oversee retail staff HR and ensure appropriate documentation of employment

  • Overall accountability for compliance

  • Review store-level business reports and weekly meeting with Directors

  • Team motivation and discipline

  • Creating overall excellent shop ambience

This role requires:

  • At least 3 years experience in a similar role: independently managing the operations of a coffee or cafe-style multi-site

The ideal candidate will demonstrate:

  • A developed understanding of specialty coffee and food

  • Knowledge of, and ability to inspire, impeccable customer service

  • The ability to manage at a high level and motivate and coach the Retail team

  • Strong team building and the ability to forge successful relationships with team members at all levels

  • Excellent written and oral communication skills

  • A proven track record of getting results

  • An eye for detail and rigorous standards

  • The right mix of firmness, approachability, candour and sensitivity

  • An analytical and numbers-driven approach with a real appreciation for the bottom line

  • Enthusiasm to further the company’s social impact outcomes


To apply, please fill in our APPLICATION FORM at the following link: https://form.jotform.com/203513136942349

Any applications sent via the Coffee Jobs website will be automatically declined and not considered.

Due to the volume of applications we typically receive, we are unable to respond to candidates who are unsuccessful at the initial application stage.

Redemption Roasters is an international and multicultural business with customers, suppliers, and employees from across the globe. Fostering diversity in the workplace is both right and good for business. Gender, belief, ethnicity, origins, disability, sexual orientation, marital status, age or history of incarceration doesn’t matter. If you perform, you’ll fit in, whoever you are. We welcome applications from people with backgrounds traditionally underrepresented in the speciality coffee industry.