Customer Service & Office Administrator

at Square Mile Coffee Roasters

Date Posted:
11 Feb
London, GB
Job Type:
Dependent on Experience, Competitive
Salary Type:

Square Mile Coffee Roasters is a multi-award winning coffee roasting company based in East London. We are focused on providing support to businesses that wish to serve the best coffee they can. We want to make London famous for good coffee. We source, buy, import, roast and deliver the best coffee we can get a hold of, and we never stop asking ourselves how we can make it even better.

We are currently looking for a full-time Customer Service & Office Administrator to join our team. We are looking for someone passionate about speciality coffee and driven to deliver an exceptional customer experience. Primarily, we want someone that is forward-thinking and creative when it comes to offering the best level of service possible. The role also requires excellent administrative skills to ensure smooth, efficient and organised wholesale support to our operation on a daily basis.

Job Role will include but is not limited to:

  • Being the first point of contact for all enquiries and outside calls
  • Setting up and maintaining customer accounts
  • Creating invoices for wholesale customers and collecting payments
  • Running reports to assist with our roasting schedules
  • Liaising with key account holders regarding preferred shipping methods, packaging and product requirements
  • Providing support to existing customers and maintaining relationships
  • Responsible for booking and processing overnight deliveries
  • Responsible for booking same day courier services
  • Working closely with Wholesale, Production, Roasting and Training departments to ensure excellent service
  • Processing payable invoices using our accounting software (Xero)
  • General office duties such as ad hoc filing and archiving
  • Monthly stocktake
  • Participating in team tastings


  • Attention to detail
  • Adhering to strict deadlines
  • Excellent communication and customer service skills
  • Self-directed workload and time management skills
  • Analytical skills
  • Strong work ethic with a desire to exceed expectations both internally and externally
  • Ability to work through situations in a mature, logical and creative manner when necessary
  • Seeks opinions where appropriate and makes constructive suggestions
  • Proof of the right to work in the UK

The successful candidate will get:

  • Competitive salary
  • Ongoing coffee training and time to attend weekly team cuppings
  • 28 paid holidays plus public/bank holiday
  • Generous pension package
  • Working within a passionate team
  • Lots of coffee to drink!

To apply, please send a CV and short cover letter explaining why you would like this role and why you would be a great candidate for this role through this website.

Due to the number of applications, we can only respond to those going forward to interview.