Cafe Supervisor - Serving Specialty Coffee with a Purpose

at Redemption Roasters

Date Posted:
10 Jun
London, GB
Head Barista
Job Type:
Salary Type:

Redemption Roasters are on a mission to reduce reoffending rates through coffee.

We believe exceptional coffee can come from people and places you wouldn’t expect; At our roastery in HMP The Mount, we train offenders in coffee industry skills with the aim of reducing reoffending in the UK. Upon release, we help our graduates find work in our own coffee shops, or within our network.

As a social enterprise, we think differently to other specialty coffee companies; we strive for profit in order to achieve our purpose. Every member of the Redemption Roasters team has a role to play in achieving that purpose; to challenge perceptions and change lives through Specialty coffee

We’re looking for passionate Cafe Supervisors to help operate our cafes and inspire and motivate our teams as we continue to grow our amazing business and our people.

We welcome those with previous experience as a Cafe Supervisor or Senior Barista in a similar type of business. This role is an excellent opportunity if you love working with people and are looking to further your career; you will learn and develop as we grow and get better and better each day. We believe our team is at the heart of everything we do, which is why we take coffee training and management so seriously.

We are looking for like-minded people to come and join us as we continue to focus on coffee and people.

You are: - Personable, outgoing, with a warm personality and great attitude

  • Proactive with a strong work ethic and willingness to get stuck in with all tasks

  • Enthusiastic to social responsibility ethos

  • Keen to develop your own skills as a leader and a coffee professional

  • You are people-focused and you care about creating a positive environment for your customers & your team

Responsibilities include: - You are a coffee professional through and through. You ‘ll be making sure your team are serving absolutely superb coffee - espresso, filter and pour-over, every time;

  • You support your Cafe Management team to drive the cafe performance and deliver amazing results;

  • You constantly inspire your team to go the extra mile for our guests, keeping expectations & standards high;

  • You support the Cafe Management team to develop your team. Through coaching & developing, you lead your team to be the best they can be;

  • You’ll be confident in running shifts and work closely with your Cafe Management team, inspiring the team to go the extra mile for our customers;

  • You’ll ensure the day-to-day basic practices of the cafe are maintained at all times including coffee quality, food quality, customer experience, health & safety and food hygiene & allergen practices;

  • You’ll know how to deal effectively with customer feedback, using this as an opportunity to improve performance and operational best practice;

  • In the absence of your cafe manager and assistant manager, you lead the cafe as if it were your own;

  • Assisting the Cafe Management team with any tasks needed to run an amazing cafe.

The opportunity to work with Redemption is far more than a job, it’s a career and it has an incredible mission. As a Supervisor, you’ll receive: - This role provides a foundation for future entry onto our Management Development Programme;

  • Specialty Coffee training program, attend Cuppings and Roastery visits;

  • Your role has a purpose - you will impact people’s lives through our social mission of helping ex-offenders back into work and learning skills;

  • Opportunities to grow yourself and career progression - you grow as we grow!

  • Passionate working environment and culture. Regular staff socials;

  • Competitive wages & benefits;

  • Food allowance;

  • Staff discounts on food and free coffee across London;

  • 28 days holiday per annum.

Hours: Full Time, 40+ hours per week

Equality and diversity statement: Redemption Roasters is an international and multicultural business with customers, suppliers, and employees from across the globe. Fostering diversity in the workplace is both right and good for business. Gender, belief, ethnicity, origins, disability, sexual orientation, marital status, age or history of incarceration doesn’t matter. If you perform, you’ll fit in, whoever you are. We welcome applications from people with backgrounds traditionally underrepresented in the speciality coffee industry.

Please apply for this role via our application form found here - **do not apply through Coffee Jobs Board or your application will not be considered.

You can learn more about us on Instagram @RedemptionRoasters