Cafe Shop Manager

at Department of Coffee and Social Affairs

Date Posted:
05 Aug
London, GB
Café Manager
Job Type:
Salary Type:


At the Department of Coffee & Social Affairs, our passion is to create individually unique coffee shops for our Customers whilst still maintaining near on perfect standards of quality Coffee.

We further believe that the key ingredient to our success has been our incredible staff. Our first shop opened in London’s iconic Leather Lane Market in late 2010 and we now have over 20 locations across Central London, Bristol, Manchester & now Chicago in the USA.

If you are looking for a genuine Career in the Speciality Coffee industry, then now is the perfect time to join as we are currently going through an exciting period of growth.


Management & Housekeeping

  • Responsible and accountable for ensuring the smooth running of all operations of the store
  • An understanding of operational KPI’s including sales, labour and waste
  • Responsible for opening and closing the site using the checklists
  • Cashing up and reconciling the till daily
  • Managing stock, ordering and deliveries
  • Inspect and maintain the equipment in the shop and flag any issues to the Operations Manager
  • Exercise judgement on sales lines based on the wastage sheet of what sells/ isn’t selling
  • Work your labour budget accordingly including rotas, holiday phasing
  • Recruitment, promoting talent and developing succession plans for your shop
  • Responsible for overseeing stock ordering, merchandising and appropriate POS
  • Attend bi-weekly managers meeting and raise any issues for the site
  • To always maintain a safe workplace and adhere to health and safety legislation

Quality & Culture

  • Be a people person with impeccable customer service skills
  • Be enthusiastic and have the ability to motivate and engage your team when under pressure
  • Hold effective performance management conversations and stretch and develop your team
  • To bring fun to the workplace and ensure a happy, motivated and focused team


  • Competitive salary
  • Join a Coffee Family Cultured environment
  • Market leading training programmes in either speciality coffee or Management roles
  • Genuine career opportunities - We continually employ within
  • Free coffees all day long
  • Refer a Friend scheme
  • Opportunity to get involved with the ‘social affairs’ side of the business with our 4 charities


  • Ability to lead, coach and develop staff
  • An understanding of operational KPI’s including sales, labour and waste
  • Able to set and drive best quality standards & behaviours across the store
  • Sales driven and able to lead by example to the teams
  • Be a personal fit: Engaging personality with honesty and straightforwardness
  • Willingness to always go the extra mile for our Customers
  • A passion for quality coffee


Please apply to the below link and attach a copy of your CV & covering letter explaining why you would be a great addition to our team.

Job Type: Full-time