Job Title: Barista/FOH
Location: Based in our brand new site on Essex Road, Islington - Opening in March 2024. But must be willing to commute to our current site in Crouch End on an ad hoc basis if needed.
Contract: Both full time (45hrs per week) and part time time roles available. Your time will need to be reasonably flexible throughout the week.
Salary: Competitive rate; please enquire for further detail. £12ph+ experience depending.
Application closing date: Ongoing. We will make our hire when we find the right candidate so please be prompt with your application if you would like to maximise your chances of success.
Why work for us?
Sourdough Sophia is truly a bakery born in the community. During lockdown we set up a micro bakery from our dining room and founded Sourdough Sophia to change the way in which us Brits consume bread one loaf at a time.
Within a couple of weeks we attracted huge queues down the road from our little flat and quickly ran out of space. So, with the help of a successful kickstarter campaign and nearly 600 backers from the local community, we opened the doors to our bakery in 2020, only 8 months after we baked our very first loaf.
Before we opened, we made the firm commitment to bake the most delicious sourdough, serve the most incredible coffee alongside our delicious bakes and level up how we treat our staff by creating a positive and supportive working environment for all. Well, now that we’ve been serving and inspiring the community for over 2 years now, we need someone to come onboard and drive our business to the next level!
Our priority is people.
Sourdough Sophia is family first. Everyone in our team in valued, supported, loved and their progress is nurtured. Our mission is to fix the way in which staff are treated in the hospitality industry. Working in hospitality is always going to be hard, but it shouldn’t be unfair. We believe that hard work done the right way can be the most rewarding experience for you.
We are set to do things differently. No night shifts, fair pay, supportive and positive working environment in which you can feel safe to take risks, make mistakes and learn.
We are set to expand over the coming years and we are looking for incredible talent to help us achieve our ambitious goals! Help us fix the way in which we perceive bread in society and fix the broken food system together, one loaf at a time!
Join our team, and you will:
Be part of an incredibly close-knit team with a detailed understanding of baking, cooking, hospitality and coffee Have excellent opportunities for career progression in a company with big goals. Be given paid training opportunities Enjoy staff perks, including staff massage, free lunch, free coffee, pastries and bread every day, access to specialist third-party staff wellbeing services and more.
Why this role?
This is a once in a lifetime opportunity to get stuck into a brand new store opening, work with a new team of baristas and build new relationships with the locals. Our new site in Essex road is going to be absolutely amazing, an inspiring space to visit for our customers but also an incredible place to work! This is the perfect role for someone experienced in speciality coffee, with a passion for working with a great team, driving our business to the next level and developing relationships with customers. You will have the opportunity to use your talent, experience and initiative to have input in shaping the space and operations of our new site, develop new relationships with local customers, flex your coffee skills, and truly be proud of your creation! Along with the support of our leadership team and the owners, you will get the chance to make your mark on this wonderful and fast growing business.
Key responsibilities of the role
As a foh/barista, you have a genuine passion for and appreciation of great speciality coffee (as long as you have a genuine interest we can teach you the rest) and warm and friendly customer service. An instrumental part of the front of house team, the foh/barista also enjoys building relationships with both staff and guests, contributing to a positive and friendly service environment and driving our coffee to the highest standard.
You will work closely alongside your team of baristas to deliver an amazing experience for customers in our store. Focusing on an incredible service execution and customer experience.We are looking for a reliable, enthusiastic, and detail-oriented individual to join our front-of-house team. The ideal candidate should have previous experience as a barista trained in all aspects of coffee-making art, from grinder-dialling in to milk-steaming and in customer service in a similar environment. However, we provide industry-leading training at our sites, and if you need support in specific areas we can definitely supply the training required. More importantly for us is that you are a good personality fit for our team and for our customers.
We believe everyone in the team should have the opportunity to express their ideas and contribute to the success of the business, which is why we’re looking for someone who likes to take responsibility for their work, challenge themselves and actively work as part of a team, suggesting solutions when problems arise and helping colleagues out. We hold monthly and regular section meetings in which we develop menus, plan seasonal events, look back at our progress during the previous month and identify our next targets. We maintain excellent cleaning standards by sharing cleaning tasks equally, so that the load doesn’t fall on a single person and everyone takes care of the bakery.
A regular week at work includes checking stock, placing orders, understanding and explaining our products to our customers, keeping the display looking appetising and full at all times. An essential skill for this position is the ability to retain a great amount of information and apply the knowledge of the products and the company’s vision to the betterment of the customer’s experience.
Your responsibilities include:
You inspire our customers when you passionately describe our products and how delicious they are. You are available and knowledgeable enough to answer any questions they may have about allergens, ingredients and methods used. You prepare and serve the highest quality hot and cold drinks such as speciality coffee, tea, iced coffee and other specials on the menu. You keep your work areas clean and sanitised, as well keeping your utensils and equipment to the highest standard. You make sure that the bread rack, counter and retail areas are and restocked when needed.You keep the service and seating areas clean periodically throughout the day. You are comfortable dialling-in and setting down the coffee machine each day accurately and in a timely fashion. You are comfortable enough to re-calibrate the coffee machine during the day as needed depending on how the shots are tasting. You have a strong grasp of espresso theory and have a passion for speciality coffee and perfecting your craft. You are also able to pour consistent latte art and constantly strive to improve your skills. You are familiar with our products and seek to stay learn about any specials, allergen information and ingredients. You receive and organise stock supplies. You make sure that things are put away properly and you have a strong grasp of use-by dates of our ingredients, making sure that things are used in the correct order. You are an excellent team player and work closely with the FOH and BOH team to solve problems and deliver the best service you can throughout the day. You enjoy switching tasks throughout the day and even helping the BOH with food prep tasks if needed.
What experience and traits do you need for this role?
A passion for quality coffee and warm and friendly customer service. A minimum of one years working in a high-end speciality coffee environment is ideal but not necessary. Be a personal fit: Engaging personality, positive attitude, attention to detail, bubbly sense of humour, relaxed and approachable vibe. Willingness to always go the extra mile for our customers and team. Availability to work flexible shifts
To apply for this position please do the following:
Send your CV to [email protected]
Attach a cover note explaining why a) you want this job and b) you think you’re the right person for it. Demonstrate that you have thoroughly read the Job Description. (Max 600 words)